Sang is an extraordinary technologist, product strategist, project manager, and user experience guru, boasting over 8 years of invaluable experience serving users in the dynamic African market.
Throughout my journey, I have had the privilege of engaging with diverse user groups across Africa, delving deep into their perspectives on how various technologies can revolutionize their information consumption and delivery. My expertise extends to working closely with users in low-education, low-technology environments spanning countries such as Malawi, Zambia, Kenya, Ethiopia, and Nigeria. I have continuously crafted, tested, and launched products that not only meet their needs but also excel in usability, practicality, and adaptability.
Conducting extensive interviews and facilitating focused group discussions, I have employed innovative UX tools like UX-Pin to create design models that resonate with users on a profound level. My unwavering commitment to understanding their priorities and shaping the information flow in ways that truly matter to them has been instrumental. Moreover, my involvement in the design of business intelligence solutions has empowered clients to gain valuable insights into the past, present, and, most importantly, the future. I have expertly guided the prototyping and concept testing processes, catering to users across all proficiency levels. By running impactful AB tests, I have successfully influenced user behavior and shaped the course of product development. With a keen eye for problem-solving and innovation, I have excelled in software project management, product design, and software user acceptance testing (UAT) – earning the title of “Bug Hunter.”
Drawing insights from meticulous data analytics and rigorous product testing experiments, I have played a pivotal role in shaping the strategic direction of businesses. Collaborating seamlessly with Operations teams, I have spearheaded the launch of new products (including Android Apps, USSD, and SMS) through the tried-and-tested train-the-trainer (ToT) model. Seamlessly aligning with cross-functional teams, I have set ambitious targets and consistently delivered exceptional results across multiple African countries. My multifaceted skill set encompasses leading new systems deployment training, orchestrating call center setups and integrations, troubleshooting complex issues, overseeing field project implementations, and ensuring seamless product shipping. I am renowned for my exceptional problem-solving abilities, meticulous project planning and execution, and the generation of transformative insights that fuel innovation.
I hold a BSc in Computer Science and Technology from Maseno University, and a Master of Science degree in Information Technology Management at the prestigious University of Nairobi.